30th Street Station
Providing Stellar Service
Welcome aboard Amtrak—we’re glad to have you with us today.
In the railroad industry, the spring season opens the window
for work on our infrastructure. To us, that means work on our
track, signals and bridges in the Northeast Corridor. To you, it
means better and more reliable service.
Last year, we implemented an aggressive
program aimed at improving Acela Express
and Northeast Corridor service. Our goal
is to improve all parts of the service, from your
on-board experience to the infrastructure
that supports it.
That effort is beginning to bear fruit. We’ve
put a lot of resources into improving the North-
In this very
east Corridor, and as a
result of the track work
done by our engineer-
market we must
ing employees, we have
reduced Acela Express
drive a culture
trip times by five min-
utes. In addition, our
has improved signifi-
cantly, getting our
Acela Express passen-
gers to their destinations nearly 90 percent
on time in the first quarter of the fiscal year.
We’ve also expanded our popular Business
Class at-seat cart service aboard select Acela
Express trains so that you don’t have to leave
the comfort of your seat to get a snack or a
meal from the café car.
We’re pleased that passengers are taking
note of the improvements—Acela ridership
in the first quarter grew 19 percent over the
same period last year, and customer satisfaction
scores are rising. We’re working harder to
better distinguish the value of Acela Express
because we value your business.
These positive developments are meaningful
because we are delivering better overall service.
And you will continue to see more appealing
enhancements aboard our premium service in
the coming months, because in this very com-
petitive travel market we must drive a culture of
We recognize that you choose Amtrak for
many reasons—its convenient, downtown-to-
downtown service takes the hassle out of travel
and offers you peace of mind that other op-
tions don’t. We intend to keep improving our
service to you to get you to your destination
safely, reliably and contentedly.
Please let our on-board staff know if there’s
anything we can do to make your journey more
pleasant—and thanks again for choosing Amtrak.