The railroad has always held a prominent position
in the annals of American history. While cities
and towns are no longer built around them,
stations large and small continue to pump
energy through the heart of towns across the
country. Last year, we implemented an aggressive program
aimed at improving Acela Express and Northeast Corridor
service. Our goal is to improve all parts of the service, from your
on-board experience to the infrastructure that supports it.
Station ownership is in the hands of a variety of entities,
such as Amtrak, freight railroads, towns and cities, and redevelopment and historical organizations. In fact, Amtrak
owns a relatively small percentage of the facilities at the
more than 500 destinations we serve.
While stations like Washington’s
Union Station are thriving and
have helped revitalize surrounding
neighborhoods, many others require
renovation. Recognizing that stations
are economic development engines,
localities across the nation are seeking
assistance with this endeavor.
Tell us about
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To that end, Amtrak recently
launched the Great American Stations Web site (greatamericanstations.
com). Serving to link resources, public
officials and business communities across the country, the
site is designed to encourage revitalization. As America’s
intercity passenger railroad, we can lend our expertise to
communities that want to learn more about reinvigorating
Acting as a central point for a range of station-related
information, the site provides information and resources
associated with station ownership, links to information
about the Americans with Disabilities Act, background
about potential funding sources for rehabilitation, and upgrades and advice about how to get started on renovations.
On our end, we’re making capital investments this year
to some of the stations we own. Along the Northeast Corridor, we’re partnering with U.S. Sen. Tom Carper (D-Del.)
and the Delaware Department of Transportation on plans
for a complete restoration of the Wilm-
ington station, which celebrates its 100th
anniversary this year. We’re also restoring
the interior of the Baltimore station. At
the BWI Thurgood Marshall Airport rail
station, we’re rebuilding the southbound
platforms and doing work on the eleva-
tors. We’ve completely reconstructed the
platforms at New Carrollton, are partner-
ing with Metro-North to reconfigure one
of the platforms at New Rochelle, and are
improving the condition of the platforms
at Philadelphia’s 30th Street Station. In addition, we built
large overhead bridges in Kingston and Old Saybrook so
that passengers can safely get to the tracks. While there’s
always more work to be done, we’re striving to bring part-
ners together to improve station conditions.
In most cases, our stations are the gateway to your travel
experience. While we endeavor to enhance that experience
where we can, we’re also very focused on better serving you
aboard our trains. In addition to the feedback we get from
our passengers on a regular basis, we’ve recently launched
Amtrak Trip Ratings, a passenger survey that will help us
improve the service we deliver to you.
I encourage you to tell us about your on-board experience
by completing the survey at amtraksurvey.com or by calling
1-866-950-TRIP within three days of travel. Passengers who
complete the survey are automatically entered in a monthly
sweepstakes to win $500 in free travel.
Whether it’s associated with our stations or on-board
service, we’re dedicated to making your experience with
Amtrak the best that it can be. Please let our staff know if
we can do anything to make your trip with us today more
pleasurable, and thank you for choosing Amtrak.
Chief Executive Officer