Arrive Magazine - July/August, 2008

All Aboard
Exceeding Expectations

It’s the height of summer—a great time to seek out new experiences. Whether your destination is a weekend getaway, a family vacation or a business meeting, getting there is part of your overall experience. At Amtrak, it’s that concept that drives everything we do.

Our goal is not just to get you to your destination safely and on time, but to make sure you enjoy the trip. We want to make sure the experience of riding with us exceeds your expectations. A train ride is an opportunity to relax, recharge and rejuvenate. That’s the reason we’ve been working diligently to improve our onboard service, make interior renovations to our equipment and improve our Northeast Corridor infrastructure to ensure faster, smoother rides.

On Acela Express, we’ve expanded our popular at-seat cart service in Business class, which offers a variety of snacks and beverages. You may have also already enjoyed our new First class spring/summer menu selections. In the coming months, we’ll begin a two-year project to refurbish First and Business class interiors with new leather seats and new carpeting.

Additionally, you might have noted that our former Regional service has just been renamed Northeast Regional. Along with the name change, we’re making an overall product upgrade that includes refurbished Business class seats and interiors, new and improved menu offerings featuring fresh salads and sandwiches, and en-route cleaning to keep the

train clean and fresh throughout the trip. The entire Northeast Regional fleet also will have all-table café cars, which are being centered on the train to provide easier access for all passengers. To further improve your experience, café cars will undergo interior cosmetic improvements to include reupholstered booths with more comfortable seat cushions.

Speaking of experiences, make sure to mark your calendars for the Washington Union Station Centennial Celebration Sept. 27-28. Bring the family as we commemorate the historic station’s 100th birthday with an open house featuring train displays, live entertainment, memorabilia exhibits, station tours and more.

Thanks for riding with us today—I hope your experience has been a great one. If there’s anything we can do to make it even better, please don’t hesitate to let the onboard crew know.